Privacy Policy

1. Introduction

Welcome to QuickHome AI ("we," "our," "us"). We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

QuickHome AI provides AI-powered real estate photography generation and enhancement services to residential real estate investment trusts (REITs) and property management companies.

2. Information We Collect

2.1 Information You Provide to Us

Account Information:

• Name, email address, phone number
• Company/organization name
• Job title and role
• Password (encrypted)
• Billing and payment information

Property Information:

• Physical addresses of properties
• Property photos (interior and exterior)
• Property metadata and descriptions
• Geographic coordinates (derived from addresses)

Order and Service Data:

• Service preferences and enhancement selections
• Order history and specifications
• Rework requests and feedback
• Communication preferences

2.2 Information We Collect Automatically

Usage Information:

• Log data (IP address, browser type, operating system)
• Device information
• Pages viewed and features used
• Time and date of access
• Referring URLs

Cookies and Tracking Technologies:

• Session cookies for authentication
• Preference cookies for user settings
• Analytics cookies to understand usage patterns

2.3 Information from Third Parties

Geocoding and Mapping Services:

• We use third-party geocoding services to validate addresses and determine property locations
• Street-level imagery data as reference (in compliance with provider terms of service)

Payment Processors:

• Payment confirmation and transaction data from our payment service providers

3. How We Use Your Information

We use the collected information for the following purposes:

Service Delivery:

• Generate and enhance property photographs using AI
• Process orders and deliver completed images
• Validate and geocode property addresses
• Manage your account and preferences

Communication:

• Send order status notifications (email/SMS)
• Respond to inquiries and provide customer support
• Send service updates and administrative messages

Business Operations:

• Process payments and manage billing
• Analyze usage patterns to improve our services
• Maintain security and prevent fraud
• Comply with legal obligations

Product Improvement:

• Train and improve our AI models for better image quality
• Develop new features and enhancements
• Monitor quality metrics and service performance

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers:

• Cloud hosting providers (AWS or similar)
• Payment processors (Stripe or similar)
• Geocoding and mapping services
• Email and SMS notification services
• Analytics providers

Within Your Organization:

• With other authorized users in your organization based on role-based access controls

Business Transfers:

• In connection with a merger, acquisition, or sale of assets, your information may be transferred

Legal Requirements:

• To comply with applicable laws, regulations, legal processes, or governmental requests
• To enforce our Terms of Service
• To protect our rights, privacy, safety, or property

With Your Consent:

• We may share your information for other purposes with your explicit consent

5. Data Storage and Security

5.1 Data Storage

• Your data is stored on secure cloud servers in the United States
• Images and files are stored in encrypted S3-compatible object storage
• Data is backed up regularly with redundancy measures

5.2 Security Measures

We implement industry-standard security measures including:

• Encryption of data in transit (TLS/SSL) and at rest
• Access controls and authentication mechanisms
• Regular security audits and vulnerability assessments
• Employee training on data protection
• Audit logs of system access and changes

We are committed to working toward SOC 2 compliance to meet enterprise security standards.

5.3 Data Retention

• Property Photos and Generated Images: Retained for the duration of your account plus 90 days after account closure, unless otherwise requested
• Account Information: Retained while your account is active and for 7 years after closure for legal and accounting purposes
• Order History and Metadata: Retained for 7 years for business records
• Audit Logs: Retained for a minimum of 1 year

You may request earlier deletion of your data subject to our legal obligations.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access and Portability: Request access to your personal information; Receive a copy of your data in a portable format
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Restriction: Request limitation of processing of your information
• Objection: Object to certain types of processing
• Withdrawal of Consent: Withdraw consent for processing where consent was the legal basis

To exercise these rights, please contact us at privacy@quickhome.ai.

7. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information (Note: we do not sell personal information)
• Right to deletion
• Right to non-discrimination for exercising your rights

8. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR). Our legal basis for processing your data includes:

• Performance of Contract: To provide our services to you
• Legitimate Interests: To improve our services and operate our business
• Legal Obligation: To comply with applicable laws
• Consent: Where you have provided explicit consent

9. International Data Transfers

Our services are based in the United States. If you access our services from outside the United States, your information will be transferred to, stored, and processed in the United States. We implement appropriate safeguards for international data transfers.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

11. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our platform
• Sending an email notification to your registered email address
• Displaying a prominent notice on our platform

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

QuickHome AI

Email: privacy@quickhome.ai

Support: support@quickhome.ai

For data protection inquiries from the EEA, you may also contact our data protection representative at: privacy@quickhome.ai

14. Dispute Resolution

If you have a complaint about our privacy practices, please contact us first. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.